Frequently Asked Questions
The products are made of sheepskin leather; these include leather garments (jackets, coats, skirts, pants, vests, among others) and leather accessories (bags, wallets, belts, card holders).
If an item is unavailable, it will appear on the website as ‘out of stock.’ However, if an order has already been placed, a member of our customer service team will contact you to notify you that the product is currently unavailable.
Once the order is approved, a notification will be sent to the corresponding email address.
You can track the order status through the platform, as the order can be in different stages, such as order confirmation, order shipment, order delivery, order return, or order exchange.
This status means that your order has been placed successfully. You should receive this information in your email within a few minutes. In the event that any product from your order is currently unavailable, you will be notified via email so that our team can get in touch with you.
This status means that your order is on its way, meaning the product has already left our warehouse. Through the platform, you will be able to check your order status and see the estimated delivery time.
This status means that your order has been successfully delivered to you.
This status means that your order has been returned to our warehouse and will be evaluated to process the return or exchange.
Return Policy
You must notify us via email (with “Return” as the subject line). The order should be prepared to be picked up at the designated location, and the product will be evaluated. If approved, your money will be refunded through your original payment method (credit or debit card, electronic transfer, or PayPal).
For the product to be approved, it must be in good condition, meaning it has not suffered any damage or wear. It must be returned in the same box in which it was delivered. You have **** days to make a return. The returned product must be from Emilio Bautista.
Exchange Policy
You must notify us via email (with “Exchange” as the subject line). The order should be prepared to be picked up at the designated location, and the product will be evaluated. If approved, the exchange order will be processed.
For the product to be approved, it must be in good condition, meaning it has not suffered any damage or wear. It must be returned in the same box in which it was delivered. You have **** days to make an exchange. The product returned for the exchange must be from Emilio Bautista.
Cuenta
En caso de olvidar la contraseña, en la sección de inicio de sesión hay un icono que dice “¿Has olvidado tu contraseña?”, le das clic en ese icono y te mandará un correo en el cuál podrás crear una nueva contraseña para poder acceder.
Método de pago
*Tarjetas de crédito o débito (Visa, MasterCard) *Transferencia electrónica *PayPal
Factura
•¿Cómo puedo solicitar una factura? •¿Hasta cuándo tengo para poder solicitarla? •¿En cuánto tiempo recibo la factura?